At Marvix Play, we want you to be fully satisfied with your gaming gear. If for any reason you are not happy with your purchase, please review our policy below:

1. Eligibility for Returns:

• Items must be returned within 7–14 days of delivery.

• Products must be unused, in original packaging, and in the same condition as received.

• Certain items, such as downloadable software, gift cards, or opened accessories, may not be eligible for returns.

2. Return Process:

• Contact our support team at [email protected] with your order number and reason for return.

• You will receive instructions on how to ship the item back.

• Customers are responsible for shipping costs unless the item is defective or incorrect.

3. Refunds:

• Once we receive and inspect the returned item, a refund will be issued to your original payment method.

• Refund processing typically takes 5–7 business days after we receive the item.

• Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges:

• If you wish to exchange an item for a different product, contact our support team.

• Exchanges are subject to product availability.

5. Damaged or Incorrect Items:

• If your order arrives damaged or incorrect, notify us within 7 days of delivery.

• We will arrange a replacement or full refund at no extra cost.

6. Contact Us:
For any questions about returns, refunds, or exchanges, reach out to [email protected].