Shipping Policy
At Marvix Play, we strive to deliver your gaming gear quickly and safely. Here’s everything you need to know about our shipping process:
1. Order Processing:
All orders are processed within 1–2 business days. You will receive a confirmation email once your order is ready to ship.
2. Shipping Methods & Delivery Time:
We offer multiple shipping options depending on your location:
-
Standard Shipping: 3–7 business days
-
Express Shipping: 1–3 business days
Delivery times may vary due to weekends, holidays, or unforeseen circumstances.
3. Shipping Charges:
Shipping fees are calculated at checkout based on your location and chosen delivery method. Free shipping may be available for orders over a certain amount—check the website for current promotions.
4. Order Tracking:
Once your order ships, you will receive a tracking number via email to monitor your package in real-time.
5. International Shipping:
We ship to select international locations. Additional customs duties or import taxes may apply depending on your country.
6. Damaged or Lost Items:
If your order arrives damaged or is lost in transit, please contact our support team within 7 days of delivery. We will assist with a replacement or refund.
7. Returns & Exchanges:
For details about returns or exchanges, please refer to our Return Policy page.